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Terms of service

Last Updated: Feb 26, 2026

Welcome to PetCleanse. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to these Terms.

If you do not agree to these Terms, please do not use our website.


1. General Conditions

By using this site, you confirm that:

  • You are at least the age of majority in your province, state, or country of residence.

  • You will not use our products for any unlawful or unauthorized purpose.

  • You will not violate any applicable laws in your jurisdiction.

We reserve the right to refuse service to anyone at any time for any reason.


2. Product Information

We make every effort to display accurate product descriptions, images, and pricing. However:

  • Product colors may vary slightly due to screen settings.

  • We reserve the right to modify or discontinue products at any time without notice.

  • We do not guarantee that product descriptions or other content are error-free.

PetCleanse Ear Care Finger Wipes are intended for routine cleaning of the outer ear area only and are not intended to diagnose, treat, cure, or prevent any disease.


3. Pricing & Payments

All prices are listed in the currency displayed at checkout.

We reserve the right to:

  • Change pricing at any time

  • Correct pricing errors

  • Cancel orders placed at incorrect prices

Payments are securely processed through trusted third-party payment providers. We do not store full credit card details.


4. Shipping & Delivery

Shipping times are estimates and are not guaranteed. PetCleanse is not responsible for delays caused by:

  • Carriers

  • Customs processing

  • Incorrect shipping addresses provided by customers

Risk of loss transfers to the customer upon delivery confirmation.


5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Due to the hygienic nature of our product, opened or used items are not eligible for return.


6. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Images

  • Text

  • Graphics

is the property of PetCleanse and may not be copied, reproduced, or distributed without written permission.


7. Limitation of Liability

To the maximum extent permitted by law, PetCleanse shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits or data

  • Damages arising from misuse of our products

Our total liability shall not exceed the amount paid for the product purchased.


8. Disclaimer

Our products are intended for routine pet hygiene only. They are not a substitute for veterinary care. Always consult a veterinarian for medical concerns regarding your pet.


9. Third-Party Services

We may use third-party services for payment processing, shipping, analytics, or marketing. We are not responsible for the policies or practices of these third parties.


10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

Continued use of our website after changes are posted constitutes acceptance of those changes.


11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Canada and the province of [Your Province], without regard to conflict of law principles.


12. Contact Information

If you have questions about these Terms, please contact:

PetCleanse
Email: Support@PetCleanse.ca